General 

How do I get in touch with you?

 As an ambassador, you can contact us through your Community Manager. Their contact details are on your dashboard when you log in.  You can also head to the 'contact us' page at the bottom of the site, there is a form you can fill out there with any questions.


Do I have to pay for anything up front? 

No, definitely not.


What happens if I can't sell all the tickets issued to me?

No problem at all - there's no commitment on your part. You wouldn't owe anyone anything. Obviously you would need to sell your allocation in order to get your free ticket or reward though. 

Requesting Stock

When can I begin selling? 

You can begin to sell straight away.  On your account please head to the event page and request tickets, these will then be on your account ready to sell.  Everything is done online so you won't need to handle any physical tickets or cash.


How do I see what I have available to sell? 

Click on the My Tickets tab. There you can see how many items you have available to sell. You can also see items that you have provisionally sold, but which are awaiting payment from your buyer.


How can I see what I have sold?

Click on the My Sales tab to see your sales history.


Making Sales

How do I make a sale?

Click on the Make Sale tab. There are then 3 simple steps to follow. · You select the payment options. · You select the product and quantity the customer wishes to purchase. · You fill in the customer’s details they will then receive an email with a payment link where they can complete their purchase.
When you make a sale, the buyer is e-mailed a payment link. The sale is not complete until the customer has made their payment. As soon as they have paid, we send them their ticket confirmation.

Customer Queries

When will my customers receive their ticket?

Customers will receive their tickets in the mail around 2-3 weeks from from the festival.  They select their delivery address when purchasing the ticket.


Can ticket confirmation emails be used to enter a festival?

No, the confirmation email is not a valid means of entry to the festival. The customer has bring their actual ticket which they will receive separately as an e-ticket or by post.

My Free Tickets

How and when do I receive my free tickets?

Once you have sold the required amount to earn yourself a free ticket, your Community Manager will gift you a ticket. You will then need to add dispatch details of the person attending who will then be sent a confirmation email.  

Your free tickets will be available to collect from will call :)


Can I give my free ticket to my friend?

Yes, you can add the dispatch details of a friend and they will receive the confirmation email and real ticket.

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